REFUND AND CANCELLATION POLICY

Refund and Cancellation Policy

Online Training Courses

Refund requests must be submitted in writing.

Where no course content has been accessed, a refund request may be considered within seven (7) days of purchase.

Once a learner has accessed course material, viewed training videos or downloaded resources, refunds will generally not be granted unless required by applicable South African consumer protection legislation.

Classroom Training

Cancellation more than seven (7) days before the scheduled training date may qualify for a refund, less any applicable administrative costs.

Cancellation within seven (7) days of the training date may be subject to cancellation charges.

Failure to attend a scheduled course without prior notice is non-refundable.

Learner substitutions may be accepted with prior written approval. This must be submitted before the 7 days.

Certification Services

Certification audit fees and related services are governed by separate certification agreements and quotations.